Horse racing tips from one of America's foremost authorities in thoroughbred racing.

JOHNPIESEN.COM PRIVACY STATEMENT

Information Collection and Use

John Piesen is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. John Piesen collects information from our users at several different points on our website.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

Cookies are small text files a Web site uses to recognize repeat users, facilitate the user's ongoing access to the site and facilitate the use of the site. "Cookies" also allow a site to track usage behavior and compile site usage information that will allow for the improvement of content. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. Most Web site browsers automatically accept cookies, but you can usually change your browser settings to display a warning before accepting a cookie, or to refuse all cookies. However, if you choose to disable the receipt of cookies from our website, it is possible that some areas of the site will not function properly. This is especially likely when trying to order a product or service.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

Our web servers automatically collect information about a site user's IP address, browser type and referrer by reading this information from the user's browser (information provided by every user's browser). This information is collected in a database and used--in an aggregated, anonymous manner--in our internal analysis of traffic patterns within our Web site.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

We are committed to ensuring the security and privacy of information supplied by our customers. The site uses a secure server that encrypts all your credit-card information to ensure that no one else can view the details. The security of the connection will be confirmed by the presence of the padlock icon in the lower right hand corner or lower left hand corner of your browser.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

If you have any questions about the security at our website, you can send an email to webmaster@johnpiesen.com.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at customerservice@johnpiesen.com

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Children

Our website is not intended for use by children, especially those under 13. No one under age 13 is allowed to provide any personal information. Minors under the age of 18 are prohibited from making purchases, including subscriptions, on our sites.

Notification of Changes

Any changes to the privacy policy will be posted here. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Your Consent

By using this website, you consent to the collection of information as described in this policy.

Refund Policy

We, as a merchant, provide both products (goods) and services (information) to our customers.

If a service is being provided with information procured from outside source, we inform our subscribers where that information is coming from, prior to completion of the sale, so they are, therefore, aware of exactly what type of information they will be receiving. Should these types of services be available online, the specific sources of the information will be detailed in the service description.

Unlike companies that provide a tangible product that can be returned for a refund, our product is information. It can be used immediately upon receipt or viewing, and there is no product to return. Once a service has commenced, there can be no refund. Our services are the absolute best we can make them. Just as with the Stock Market, our customers must recognize that the information cannot be guaranteed, and that past performance is not a promise of future results. What is guaranteed is that each and every customer will receive the service that was purchased in full.

If merchandise or products are ordered through a Direct Mail advertisement or via the Internet, the guarantee different than our stated policy, if any, is included in the mailing, promotion or service description. Our advertising will also include the terms and conditions for refunds on any books, publications and/or systems purchased.

Should no other return or guarantee be provided in promotional materials for a publication, we guarantee satisfaction of our publications. If you are not satisfied, simply return your purchase in its original packaging, with your original receipt or email confirmation within 30 days of your date of purchase for a refund or exchange. The publication must be in original and unused condition - suitable for resale. All refunds will be issued in the same form as the original method of payment. Shipping and handling charges are non-refundable (even those included as part of the sale price of the publication). No refunds or exchanges will be accepted after 30 days. Replacement books obtained in an exchange transaction are not eligible for refund.

REVISED from original dated 12/95 on 03/03 and again on 12/04
Senior Marketing Vice President